Guest Information
Dear Guest.
On the following pages we offer you an insight into and around the Hidalgo as well as useful information on how to best use our services.
If you have any questions, we are always at your disposal: Dial the internal extension number 9 or visit us directly at the reception.
BANK & ATM
Sparkasse Burgstall Romstraße/ Via Roma 46 39014 Burgstall/Postal Opening Hours: Mon - Fri: 08.05 – 12.55; 14.45 – 16.15 Raiffeisenkasse Lana – District office/Zweigstelle Burgstall/Postal... more
BATHROBE
A bathrobe, towels and slippers are provided in the room for your stay. more
BICYCLE - BIKING
Burgstall Bicycle Rental Information Office Romstraße/Via Roma 48 39014 Burgstall/Postal Phone: +39 0473 291343 Opening times (from Easter to the end of October): Mon - Fri 9.00 - 12.30. Prices for rental... more
BREAKFAST
The rich breakfast buffet with sweet and savory delicacies and freshly prepared egg dishes is served from 08:00 to 10:30 in the Hidalgo restaurant. more
CASH MACHINE
Sparkasse Burgstall Romstraße/ Via Roma 46 39014 Burgstall/Postal Opening Hours: Mon - Fri: 08.05 – 12.55; 14.45 – 16.15 Raiffeisenkasse Lana – District office/Zweigstelle Burgstall/Postal... more
CELLAR
Take advantage of our lockable leisure cellar which is available directly behind the parking area in the underground parking lot to safely store your bicycle, your skis or your golf equipment. more
CHARGING E-CARS
Two charging stations for electric cars are available in our underground car park. Further information at the reception. more
CHECK OUT
On the day of departure, we allow you until 11.00 a.m. to vacate your apartment suite. If you require a later departure time or an extension of your stay, please make this known at the reception. more
CHURCH SERVICE
We will be delighted to provide information about church services in the surrounding churches at the reception. more
CLEANING
The Apartment Suite is cleaned daily, the kitchen is however only cleaned at the end of the stay. We can clean the kitchen on request during your stay (extra charge: € 15, - per cleaning). Please notify us at the reception. more
CLIMATE HOUSE "B"
The Bolzano Climate House Agency is a public institution for the energy certification of buildings. Due to the growing number of people, sustainability, health and well-being, is guaranteed not only in your own four walls but also during your... more
COFFEE ”Schreyögg“
Two types of coffee (normal and without caffeine) are freely available in your apartment suite. The exclusive coffee blends of the South Tyrolean traditional coffee roaster Schreyögg are famous for their excellent compatibility and balance of... more
CONSUMPTIONS
You are welcome to make cashless payments when you visit the Hidalgo restaurant, the Hidalgo Beef Tasting or our bar. Simply enter your Apartment Suite number and sign the invoice document directly. The amount will be automatically posted to your... more
CREDIT CARDS
You are welcome to pay your bill with debit or credit card. We accept all major credit cards. For cash payments, please keep in mind that according to legal regulations in Italy, only amounts up to € 3,000 can be accepted. more
DOCTOR
Ambulatory Burgstall/Postal Parish hall Dorfplatz/Village Square 1 39014 Burgstall/Postal Phone: +39 0473 290944 Dr. Bossio, Dr. Maschler, Dr. Zanella more
DOGS
We have a heart for dogs, if some basic rules are followed, the coexistence between humans and animals would be made fun for all. Please, we request that dogs should not be allowed unattended and should only run on a leash throughout the Hidalgo... more ELECTRIC CARS
Two charging stations for electric cars are available in our underground car park. Further information at the reception. more
FITNESS ROOM
At the Hidalgo Balance Mini Spa you can find our fitness room. With your key card you have acces to this area. more
FOOD INTOLERANCE - DIETS
If you have special diets or specific nutritional requirements (for example, gluten-free, vegetarian, vegan, etc.), please notify us at the reception. Our kitchen team will gladly cater to your special needs. more
GARAGE
Free garage parking is available in our underground car park. The parking spaces outside at the main entrance in front of the building are reserved for restaurant guests. This means that your car is protected from wind and weather in the garage... more
GARDEN PARK
Enjoy pure relaxation in the Mediterranean garden park with a lawn, parasols, comfortable deck chairs and a pool. (Summer season) more
HIDALGO BALANCE MINI SPA
Enjoy individually according to your desires and take time for yourself. Relax when you swim the lengths of the solar-heated garden pool (summer season), detoxify in our Finnish sauna, and relax your muscles deep in the infrared cabin or... more
HIKING
Well-marked walking and hiking trails begin directly behind the Hidalgo. For example, the Graf Volkmar trail, which is recommended for all seasons. It runs through the deciduous forest above Burgstall and is considered an easier walking or hiking... more
HORSE RIDING
Consult our staff at the reception, hey can give you information about riding stables in the vicinity. more
INTERNET
You can surf free in all apartment suites as well as the restaurant via wireless Internet. Simply connect to the network "hot spot" and surf right away, no password is required to login. more
KEY CARD
The Key Card allows you access to the Apartment Suite and the Hotel’s underground car park, as well as access to the sauna area during opening times. Please, at your departure, leave the room card at the reception or drop it in the box... more
LATE CHECK-OUT
On the day of departure, you can as well use your Apartment Suite after 11:00 a.m. upon request, this is subject to availability and surcharge. Please inform our reception team as early as possible. more
MERANO THERMAL BATHS
We are a partner hotel of the Merano’s Thermal Bath which is about 15 minutes away by car. In the spa oasis in the heart of the spa town of Meran are 13 indoor pools and a sauna facility with eight saunas and steam baths available for... more
PARKING
There is free garage parking space in our underground garage. more
PHARMACY
Pharmacy/Apotheke Burgstall/Postal Romstraße, 7 39014 Burgstall Phone: +39 0473 292292 Opening Hours: Mon - Fri: 08.30 – 12.30; 15.00 – 19.00 Sat: 08.30 – 12.30 more
POLICE
Carabinieri Burgstall Romstraße 49 39014 Lana Phone: +39 0471 291123 more
POOL
Our outdoor pool is accessible during the summer season. (may - Begining of november) more
RECEPTION
Our reception team is at your disposal for all questions and concerns via telephone extension 9 from 07.30 am to 10.30 pm. In urgent cases, we are also available in the night hours. more
RESTAURANT
Hidalgo Restaurant You can have lunch and dinner 365 days a year at the prestigious Hidalgo Restaurant à la Carte. We also offer a seasonally changing tasting menu with 5 courses. With over 35 years of tradition, the Hidalgo restaurant... more ROOM CARD
The Key Card allows you access to the Apartment Suite and the Hotel’s underground car park, as well as access to the sauna area during opening times. Please, at your departure, leave the room card at the reception or drop it in the box... more
SAFE
All Apartment Suites have a safe where you can store your valuables. The corresponding operating manual is attached on the safe. more
SATISFACTION
We can only improve with your help. We are therefore always grateful for suggestions and will be glad to assist you. more
SAUNA
The sauna is available upon request in summer. In winter, the sauna is only available at certain times. The opening times will be communicated at the reception. You can inquire about the massage services at our partner establishments in Lana and... more
SMOKING
In the Hidalgo, smoking is not allowed in all Apartments Suites and enclosed areas. The spacious terrace in the restaurant area is available for smokers. more SPA
Enjoy individually according to your desires and take time for yourself. Relax when you swim the lengths of the solar-heated garden pool (summer season), detoxify in our Finnish sauna, and relax your muscles deep in the infrared cabin or relax in... more
SUITE APARTMENT FEATURES
According to the motto of sustainability and with preferred local company and products (Kilometer 0), we have all Apartment Suites furnished and equipped with great attention to detail. more
TEA FROM SOUTH TYROL "Golden Bridge"
Freely available in your apartment suite. The procurement of raw materials is carried out according to strict selection criteria and the quality of goods is constantly monitored and tested internally and externally by independent food testing... more
TELEPHONE & IMPORTANT NUMBERS
The internal extension number for the reception is 9. To contact another Apartment Suite, simply dial the corresponding room number. Ambulatory Burgstall/Postal: 0473 290944 Cinema–Cineplexx Bozen/Bolzano: 0471 054550 Dentist... more
TENNIS
The "Lanarena" sports center is just a few kilometers away from the Hidalgo, with 5 clay outdoor tennis courts and 3 synthetic grounds in the hall. There are also several tennis instructors are at your disposal. Seat... more
TOWELS
In addition to towels for the bathroom, separate bath towels (white-brown striped) can be found in your apartment suite for use in the pool and mini-spa area. Please place all towels to be washed on the floor or in the sink. Please hang towels... more
TV "Made in South Tyrol"
The 42" LCD TV, from Bolzano "Lenuss" is a full HD device with an integrated HDTV multi-tuner. Digital television via satellite, terrestrial and cable, without an additional receiver. The integrated HDTV multi-tuner allows you to... more WIRELESS INTERNET ACCESS
You can surf free in all apartment suites as well as the restaurant via wireless Internet. Simply connect to the network "hot spot" and surf right away, no password is required to login. more
TELEPHONE & IMPORTANT NUMBERS
The internal extension number for emergency cases is 9. Emergency Call Europe: 112 more
